Real people, not a ticket queue.

Getting help

All support runs through the BlackWire Discord — there's no separate support site or email queue to check. Open a ticket in #support and a staff member will pick it up.

To get a fast answer, include:

• Which game and which specific server (e.g. "ARK — Forglar 2")
• Your in-game name and Discord username
• What you expected to happen vs. what actually happened
• A screenshot or short clip, if it's a visual bug or a dispute

Common issues

My server isn't showing in the in-game browser

Direct-connect using the IP pinned in that game's Discord channel rather than relying on the public server list, which can lag behind or filter results depending on your client's region and favorites settings.

I can't connect / it hangs on loading

Check the pinned mod list first — a version mismatch is the most common cause. If mods match and it still hangs, check the live status on the homepage feed before assuming it's your end.

I lost items, a base, or a tame

Open a ticket with the approximate time it happened and your coordinates if you have them. Rollbacks aren't guaranteed, but staff can look at logs — the sooner you report it, the more likely logs still cover it.

I think I was wrongly banned or muted

Open a ticket and ask for an appeal — don't argue it in public channels. Include your side of what happened; staff will review the log and get back to you.

Bugs & suggestions

Found a bug in a mod, a server setting that feels off, or have an idea for the network? Both go in #feedback — read as suggestions, not guaranteed changes, but every one gets seen.